Legal
Privacy Policy
Your privacy matters to us. This policy explains what we collect and how we use it.
Last updated: April 2025
1Information We Collect
- Personal identification information: name, email address, phone number, and shipping address when you register or place an order.
- Payment information: we do not store card details. Payments are processed through secure third-party payment processors.
- Usage data: pages visited, time spent on site, products viewed, and browser/device information collected via cookies and analytics tools.
- Communications: any messages you send us via the contact form or email.
2How We Use Your Information
- To process and fulfil your orders, and to send order confirmations and shipping updates.
- To manage your account and provide customer support.
- To send marketing emails and promotional offers — only if you have opted in. You can unsubscribe at any time.
- To improve our website, products, and services through analytics.
- To comply with legal obligations.
3Cookies
- We use essential cookies to keep your session active and remember your cart.
- We use analytics cookies (Google Analytics) to understand how visitors use our site. This data is anonymised and aggregated.
- We use advertising cookies (Google AdSense) to serve relevant ads. You can opt out of personalised ads via Google's Ad Settings.
- You can disable non-essential cookies through your browser settings at any time.
4Third-Party Services
- We use the following third-party services that may process your data: Google Analytics, Google AdSense, Cloudinary (image hosting), SendGrid (email delivery), and our courier partners for order fulfilment.
- We do not sell, trade, or rent your personal information to third parties.
- Third-party services are governed by their own privacy policies.
5Data Security
- We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls.
- While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
6Data Retention
- We retain your personal data for as long as your account is active or as needed to provide services.
- Order records are retained for a minimum of 5 years for accounting and legal purposes.
- You may request deletion of your account and associated data at any time by contacting support@ravaah.store.
7Your Rights
- You have the right to access, correct, or delete your personal information at any time.
- You may opt out of marketing communications by clicking 'Unsubscribe' in any email or by contacting us.
- To exercise any of these rights, contact us at support@ravaah.store.
8Contact
- For any privacy-related queries, please contact our team at support@ravaah.store.
Still have questions?
Our support team is happy to help with anything not covered here.
Contact Support